Shipping policy

Shipping Policy: Global Logistics & Bespoke Timelines

At NexaStars LLC, we are dedicated to delivering both our ready-to-wear couture collections and bespoke tailored garments to clients worldwide. Every order is handled with individual care, protective packaging, and insured global express shipping. By placing an order on nexastarsllc.com, you agree to the shipping timelines and logistics terms outlined below.

  1. Order Categories & Fulfillment Timelines

We offer two distinct fulfillment workflows based on the type of garment you order:

Category A: Ready-to-Wear Collections (In-Stock) • Atelier Processing & Inspection: 3–5 Business Days • Express Transit Time: 7–11 Business Days • Total Estimated Delivery Time: 10–16 Business Days

Category B: Bespoke Tailoring & Custom Modifications • Handcrafted Atelier Production: 10–20 Business Days (Varies depending on custom embellishments, sizing adjustments, or fabric selection) • Express Transit Time: 7–11 Business Days • Total Estimated Delivery Time: 17–31 Business Days Note: If your order contains both ready-to-wear and bespoke custom items, they may be shipped in separate parcels or dispatched together once the custom piece is completed.

  1. Global Complimentary Express Shipping We provide complimentary worldwide express shipping on all orders, across all categories.

• Delivery Destination: Global / Worldwide (230+ Countries & Territories) • Shipping Fee: FREE WORLDWIDE SHIPPING (Complimentary on all orders) • Transit Time: 7–11 Business Days (Post-dispatch)

  1. Global Carrier Partners & Dispatch • International Coverage: We deliver to over 230 countries and territories worldwide, including North America, Europe, Asia-Pacific, the Middle East, and Latin America. • Direct Fulfillment: All garments are dispatched directly from our specialized international production hubs and atelier facilities to ensure pristine fabric quality and craftsmanship. • Primary Logistics Partners: Parcels are transported via reputable global carriers, including DHL Express, FedEx, UPS, and local postal authorities (such as USPS, Royal Mail, and La Poste) for final delivery.

  2. Tracking & Confirmation Once your order has completed its quality control inspection or bespoke handcrafting, an automated shipping confirmation email with an international tracking link will be sent to you. Please allow 24 to 48 hours for tracking details to update on carrier systems.

  3. Customs, Duties & Taxes • Import Regulations: Parcels clearing international customs may occasionally be subject to local import checks or clearance procedures depending on your destination country. • Duty Policy: Any customs duties, import tariffs, or local clearance fees assessed by border authorities remain the responsibility of the customer unless otherwise noted at checkout.

  4. Special Event Deadlines & Priority Handling If you require a dress or custom piece for a specific gala, wedding, or event deadline, please contact our Private Concierge team prior to placing your order. We will review your event date and advise on priority production or expedited shipping routes.

Private Concierge Support:
• Email: info@nexastarsllc.com
• Phone: +1 (585) 361-2636
• Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)